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Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product to Technical Innovations, you'll need to contact us and request a Return Merchandise Authorization (RMA) number. This can be done by email to service@clouddetection.com, or by telephone. 

To request an RMA:
By phone: 1-301-977-9000
Monday - Friday: 8 a.m. - 6 p.m. ET

By e-mail:
service@clouddetection.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item identification
- Nature of the problem

In general, Technical Innovations accepts returns on merchandise (in re-saleable condition) for a complete refund  within 30 days. However, Technical Innovations reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

 

  • FUTURE PRODUCT PURCHASES

  • A FULL CASH REFUND
  • PRO-RATED CASH REFUND
  • ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are also responsible for all shipping charges back to Technical Innovations on returned items.
  • SEND YOUR RETURNS TO THE ADDRESS BELOW:
    • Technical Innovations
      7851 CESSNA AVE.
      GAITHERSBURG, MARYLAND
      20879
      U.S.A.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at our discretion. Please be aware that specific manufacturers have more restrictive return policies.

 

 
Contact Us Anytime:

7851 Cessna Ave.
Gaitherburg, Maryland 20879
Phone: (301) 977-9000

   
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