Satisfying our customers is a business
philosophy that we respect, practice, and emphasize in our
Need to Return a product?
To return a product to
Innovations, you'll need to contact us and request a Return Merchandise
Authorization (RMA) number. This can be done by email to
or by telephone.
To request an RMA:
By phone: 1-301-977-9000
Monday - Friday: 8 a.m. - 6 p.m. ET
We'll need the following information to authorize your
- Customer name
- Invoice number
- Item identification
- Nature of the problem
accepts returns on merchandise (in re-saleable condition) for
a complete refund within
days. However, Technical
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
FUTURE PRODUCT PURCHASES
A FULL CASH REFUND
- PRO-RATED CASH REFUND
- ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are also responsible for all shipping charges back to
on returned items.
- SEND YOUR RETURNS TO THE
7851 CESSNA AVE.
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at our
discretion. Please be aware that specific manufacturers have
more restrictive return policies.